At Lucent Carat Lab, we believe luxury fine jewelry should be seamlessly accessible to everyone. We are committed to ensuring digital accessibility for people with disabilities, continually enhancing the user experience, and applying relevant assistive accessibility standards across our digital boutique.
The Standards We Strive For
We benchmark our digital presence against the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines outline best practices for making web content more accessible for individuals with visual, auditory, motor, or cognitive disabilities.
Active Accessibility Measures
- Keyboard Navigation: All critical interactive elements, menus, search inputs, variant pickers, and checkout triggers are navigable via standard keyboard inputs with visible focus rings.
- Contrast & Legibility: Strict typography color contrast ratios ensuring clear legibility against our silk ivory and obsidian palettes.
- Semantic Markup: Structured heading hierarchies (H1 through H4) and ARIA attributes for screen reader assistive technology.
- Descriptive Imagery: High-resolution gemstone and jewelry visuals include descriptive alternative text (alt text).
- Device Scalability: Fluid responsive design across mobile phones, tablets, high-DPI displays, and zoom settings up to 200%.
- Reduced Motion: Respecting system-level prefers-reduced-motion settings for animations and carousel transitions.
Dedicated Personal Shopping Concierge
If at any point you experience difficulty viewing, navigating, or placing an order on our website, our dedicated personal diamond advisors are on standby to assist you directly. We will happily walk you through diamond certifications, describe settings, verify ring sizing, and complete your purchase over the phone or via personal video consultation.
Personal Assisted Shopping: Available Monday through Friday, 10:00 AM – 6:00 PM EST via telephone at +1 (551) 221-7987 or WhatsApp Concierge at +1 (914) 429-9305.
Feedback and Continuous Improvement
We welcome your feedback on the accessibility of Lucent Carat Lab. If you encounter an accessibility barrier on any page or have suggestions for improvement, please let us know:
- Email: hello@lucentcaratlab.com (Subject: Accessibility Feedback)
- Phone: +1 (551) 221-7987
- Showroom / Mail: Lucent Carat Lab, 3 Peach Court, Edison, NJ 08817, United States
We take feedback seriously and endeavor to investigate and remedy reported issues within 2 business days.