This Privacy Policy describes how Lucent Carat Lab (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from Lucent Carat Lab (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
Information We Collect Directly from You
- Contact Details: Full names, physical shipping and billing addresses, telephone numbers, and email addresses.
- Order Information: Invoices, payment records, bespoke ring sizing specifications, and transaction confirmations.
- Account Details: User profiles, login passwords, wishlists, and security verification details.
- Customer Concierge Interactions: Details shared when communicating with our diamond specialists and styling consultants.
Information We Collect about Your Usage
We automatically collect certain information about your interaction with the Services ("Usage Data") via cookies, pixels, and web beacons. Usage Data includes device information, browser specifications, IP address, and how you browse our gemstone and fine jewelry collections.
Information We Obtain from Third Parties
We may obtain information about you from trusted third-party partners who support our operations:
- E-Commerce Infrastructure: Shopify Inc. powers our secure digital boutique.
- Payment Gateways: PCI-DSS compliant credit card processors and secure checkout providers.
- Courier & Logistics Partners: Tracked shipping carriers providing delivery confirmations and signature verifications.
How We Use Your Personal Information
- Fulfillment & Craftsmanship: Processing payments, crafting customized jewelry orders, verifying ring measurements, and coordinating insured courier delivery.
- Customer Concierge & Support: Answering inquiries, scheduling private consultations, and assisting with post-purchase care and cleaning.
- Security & Fraud Prevention: Protecting high-value transactions against fraudulent chargebacks and unauthorized account access.
- Personalized Client Experience: Tailoring product recommendations and sending curated newsletters if you opt-in.
Cookies and Tracking Technologies
We use cookies to optimize site performance, remember your preferences, and maintain session integrity. You can manage or block cookies through your individual browser controls, though doing so may impact checkout or customization capabilities on the website.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment and legitimate operational purposes:
| Information Category | Authorized Recipients | Purpose |
|---|---|---|
| Contact & Delivery Details | Insured Logistics Couriers (FedEx, UPS) | Physical delivery of jewelry requiring adult signature |
| Payment & Billing Data | PCI-Compliant Gateways (Shopify Payments) | Encrypted credit card transaction authorization |
| Technical & Analytics Data | Analytics & Infrastructure Providers | Performance optimization and site security |
Your Privacy Rights & Choices
Depending on your geographic jurisdiction, you hold specific legal rights regarding your personal information:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Deletion: Request the erasure of your personal data, subject to legal and financial compliance retention requirements.
- Right to Rectification: Request correction of incomplete or outdated personal information.
- Opt-Out of Marketing: Unsubscribe from promotional marketing messages anytime via the direct link in our emails.
Security & Data Safeguards
We employ rigorous administrative, physical, and technical security protocols (including 256-bit SSL encryption and strict access controls) to safeguard your sensitive information during transmission and storage.
Contact Our Privacy Officer
If you have questions regarding this Privacy Policy or wish to exercise your rights, please contact our team:
- Email: hello@lucentcaratlab.com
- Phone: +1 (551) 221-7987
- Postal Address: Lucent Carat Lab, 3 Peach Court, Edison, NJ 08817, United States